Return Policy

1. Overview

At Quixeralshik, we are committed to ensuring your complete satisfaction with our products and services. We understand that sometimes a product may not meet your expectations, and we want to make the return process as simple and straightforward as possible. This Return Policy outlines the terms and conditions for returning products purchased from us.

Please read this policy carefully before making a purchase. By purchasing from us, you acknowledge that you have read and understood this Return Policy and agree to be bound by its terms.

2. Return Eligibility

We want you to be happy with your purchase. To be eligible for a return, items must meet the following criteria:

• The return request must be made within 30 days of the purchase date
• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• You must have proof of purchase, such as a receipt or order confirmation

Items that do not meet these criteria may not be eligible for return or may be subject to a restocking fee.

3. Non-Returnable Items

Certain types of items cannot be returned due to their nature. Non-returnable items include:

• Live plants and flowers (due to their perishable nature)
• Custom or personalized items made specifically for you
• Items purchased on final sale or clearance
• Gift cards and vouchers
• Items that have been used, damaged by the customer, or are missing parts
• Perishable goods such as soil amendments and fertilizers that have been opened

If you have any questions about whether an item is returnable, please contact us before making your purchase.

4. Return Process

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at touch@quixeralshik.world or call +1 231-347-7449 within 30 days of your purchase
• Step 2: Provide your order number and reason for return
• Step 3: Our team will review your request and provide return instructions
• Step 4: Pack the item securely in its original packaging
• Step 5: Ship the item to the address provided by our team
• Step 6: Once we receive and inspect the item, we will process your refund

Please do not send items back without first contacting us. Unauthorized returns may not be accepted or processed.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund process works as follows:

• Refunds will be processed within 5-10 business days of receiving the returned item
• The refund will be credited to the original payment method used for the purchase
• Depending on your payment provider, it may take additional time for the refund to appear in your account
• Original shipping costs are non-refundable unless the return is due to our error

6. Exchanges

If you would like to exchange an item for a different product, please contact us. We will do our best to accommodate exchange requests, subject to product availability. The exchange process is similar to the return process:

• Contact our customer service team to request an exchange
• Return the original item following our return process
• We will ship the replacement item once we receive the original
• Any price differences will be adjusted accordingly

If the item you want is not available, we will issue a refund for the returned item.

7. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We take quality seriously and will work to resolve the issue promptly. For damaged or defective items:

• Contact us within 48 hours of receiving the item
• Provide photos of the damaged or defective item
• We will arrange for a replacement or full refund, including shipping costs
• You may be asked to return the damaged item or dispose of it as instructed

8. Return Shipping Costs

Return shipping costs are generally the responsibility of the customer, except in the following situations:

• The item received was damaged or defective
• We shipped the wrong item
• The return is required due to an error on our part

In these cases, we will provide a prepaid shipping label or reimburse your shipping costs. For all other returns, shipping costs will be deducted from your refund or must be paid by you.

9. Services Cancellation

For service-related cancellations (landscaping projects, interior styling consultations, etc.), different terms apply:

• Cancellations made more than 14 days before the scheduled service date receive a full refund of any deposits
• Cancellations made 7-14 days before the service date receive a 50% refund of deposits
• Cancellations made less than 7 days before the service date are not eligible for refund
• Custom orders that have already begun production are not eligible for cancellation

Please contact us as soon as possible if you need to cancel a scheduled service.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

• Check your bank or credit card account again, as processing times vary
• Contact your bank or credit card company, as it may take additional time for the refund to be posted
• If you have done all of the above and still have not received your refund, please contact us

11. International Returns

For international orders, the return process may take longer due to shipping times and customs procedures. Customers are responsible for any customs fees, duties, or taxes associated with returning items. We recommend using a trackable shipping service for all international returns.

12. Policy Updates

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return practices.

13. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Quixeralshik
317 E Mitchell St, Petoskey, MI 49770, United States
Phone: +1 231-347-7449
Email: touch@quixeralshik.world

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST, and Saturday, 10:00 AM to 4:00 PM EST.